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Shipping Information

PROCESSING TIME:  It typically takes us 1-3 business days to pack and ship orders.  We want you to get your goodies fast, and try to ship every package as quickly as possible, but offer no guarantees.  You will receive an email once your order has shipped.

TRACKING:  All orders shipped to the USA or within Canada come with tracking.  Once your order has shipped, you will receive an email with your tracking information approximately 1-3 business days after your have placed your order.  All your tracking information is available online, and we do not have any additional information.   If you did not receive tracking information, it may have gone to your junk folder.  If not, contact us and we'll help you find it.

International orders do not include tracking.  Once your package has left Canada (and is journeying to it's new home far far away), we will not be able to track it.  We also will not receive delivery confirmation.  If the estimated delivery time has passed (see notes below), and you have not received your order, let us know and we will contact the shipping carrier. 

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CANADA

We offer real time shipping through Canada Post and FedEx.  This means that the shipping rates that you see at check out are based on the the weight and estimated size of your particular order.  The prices that are displayed come directly from the carriers.  Please note that any shipping time estimates (for example "1 business day") come directly from the carriers, and do not include our processing time.  We do not recommend paying more for an shipping option that says 1 business day, because you will not receive your order in 1 business day.

We also offer Flat Rate shipping.  The estimated ship time for our flat rate option is 5 - 10 business days + processing time.

All Canadian orders come with tracking.  Once your order has shipped, you will receive an email with the tracking information. 

We also offer local pick up in Burlington, ON.  If this option is selected, you will receive an email once your order is ready for pick up.

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USA

We offer Flat Rate shipping to the majority of the United States.  Our Flat Rate option typically uses USPS or UPS and comes with tracking.  You will receive an email with your tracking information once your order has shipped.  The estimated ship time for our flat rate option is 5 - 10 business days + processing time.

We also offer real time shipping through Canada Post and UPS.  This means that the shipping rates that you see at check out are based on the the weight and estimated size of your particular order.  The prices that are displayed come directly from the carriers.  Please note that any shipping time estimates (for example "1 business day") come directly from the carriers, and do not include our processing time.  We do not recommend paying more for an shipping option that says 1 business day, because you will not receive your order in 1 business day.  Depending on the option you select, your order may or may not have tracking.

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INTERNATIONAL

We have a new carrier for international shipping.  Although you will still see and select Canada Post shipping at checkout, we will be shipping your order with this new carrier.  

The shipping estimate for international orders is 7-22 business days + processing time. 

Once your order has left our facility, you will receive a shipping confirmation that will include the estimated time for delivery.

International orders do not include tracking.  Once your package has left Canada, we are not able to track it, or estimate when it will arrive. 

If the upper limit of your delivery estimate has passed, and you have not received your package, please let us know so we can contact the carrier.  Please note that until this upper limit has passed, we cannot do anything as the carriers will not be able to help us.

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Please note that all shipping estimates are provided by their respective carriers.  Once we have dropped your package off to a carrier, it is their responsibility to deliver your package in the time frame that they indicate.  We do our best to get your package to you as quickly as possible, but we do not guarantee any shipping times.

 

FAQ (Frequently Asked Questions)

I entered the wrong shipping address, can you help?

Possibly!  Contact us ASAP, and as long as your order has not shipped we should be able to change the address for you.

I placed an order, but forgot to include an item, can you add it/I placed 2 separate orders in the same day, can you combine them?

Maybe!  Contact us ASAP and we may be able to add additional items to your order and send you a separate invoice.  If we haven't packaged your order yet, then we will probably be able to combine your 2 orders.

Do you do wholesale/weddings/party favors?

Yes, yes, and yes!  Get in touch with us through our wholesale request form or contact form to chat!

So...you're a Canadian company, why are your prices in USD?

That's a good one!  Without getting into too much detail, we find that much of our business comes from the US, and it just makes the most sense for us. 

Do note though, that we have many options for our Canadian customers.  Our Etsy shop is in CAD, and we have many great local stockists and events (listed under the "where to buy" tab) right here in Canada.  

Any other questions?  Feel free to get in touch through the "contact us" tab.